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Please review our policies and procedures below.
To book your appointment through our online booking site, please read the following policies and procedures. Once complete, please continue to the bottom of the page to accept these terms and book your appointment
BOOKING POLICY
To book your appointment, a non-refundable 50% deposit is required. Deposit will go towards your service the day of your appointment. If you need to cancel your appointment, it must be done 48 hours before your scheduled appointment in order for your deposit to be honored towards your new appointment date. Clients are allowed 2 rescheduled appointments before deposit is forfeited in which you will need to leave another deposit to book a new appointment.
FILL POLICY
In order for your appointment to be a fill, you must have at least 1/3 of the original set left. As long as you get your lashes touched up within 2-3 weeks and maintain 30%-50% of your last application, your appointment will be treated as a fill, otherwise, less than 30% of extensions will result in a Full Set, and a full set price. Please be sure to follow your lash artist's guidelines to maintain clean, healthy, and long-lasting eyelash extensions. Remember to take care of your investment!
CANCELLATION POLICY
appointments canceled within less than 48 hours will be charged 50% of the service. appointments cancelled same day will be charged 100% of the service or you will not be serviced again in the future.
TARDY POLICY
Please notify us if you will be running late. If you are more than 15 minutes late we cannot guarantee that your service will be performed that day.If you are late for your appointment, YOU are taking away from your allotted appointment time. Your appointment will not be extended, it will end on time accordingly to the originally booked time and will be charged in full as if you showed up on time.
Allergic reactions/removals
We do not offer refunds in the event of a reaction. We will remove the set for free and may offer a voucher for another service. Reactions are always a possibility and can happen at any time.
Refunds
We do not offer refunds on services. If you have any concerns with the service you received please notify us immediately. We offer one time complimentary follow up appointment that is limited to 60 minutes. One time complimentary follow up appointment must be made within 72 hours of the initial appointment.
No children
Due to liability concerns and the nature of our services we do not allow children into the suite during a service. Please arrange for appropriate childcare.